Some Telegram messages are conversations. Others are promises — a bug to fix, a refund to process, a VIP asking for something by Friday. TeleBoost turns those into tickets with owners, deadlines, and a board, so commitments made in chat stop dying in chat.
An inbox is built for flow: messages arrive, you answer, the stream moves on. But some messages create obligations that outlive the conversation — and an obligation buried under forty newer chats is an obligation on its way to being broken.
That's the gap between chatting and operating. Support requests, VIP demands, refund cases, onboarding tasks, bug reports from your community: each needs an owner, a status, and a due date. Telegram gives them none of the three. Your memory was never meant to be the tracking system.
Any conversation in your TeleBoost inbox can become a ticket — linked to the chat and to the lead's record, so the full context travels with it. From there it lives on a kanban board your whole team can see:
Every workflow can define response-time targets — per status, with a default for the whole flow. Tickets show their SLA state at a glance, warn before they breach, and the clock can pause when you're waiting on the customer rather than the other way around.
The point isn't bureaucracy; it's that 'we answer fast' stops being a feeling and becomes a number your team can see slipping before the customer does.
Standalone helpdesks bolt a support silo onto your stack — the ticket lives in one tool, the conversation in another, the customer's history in a third. In TeleBoost, the prospect you acquired through a campaign, the conversation that converted them, and the support ticket they opened last week are one record in one workspace.
For teams, role-based access keeps agents focused on their queue while managers see the whole board — the same collaboration model as the rest of the CRM.
Create tickets from any conversation, with the chat and lead record linked.
Custom stages on a visual board — your process, not a template's.
Response-time targets with warnings before breach and pause-aware timers.
Assignees, priorities, reference numbers, and a full activity trail.
No — ticketing is a module inside TeleBoost, built on the same inbox and lead database as everything else. The ticket, the conversation it came from, and the client's history live in one place.
Yes. Workflows and their statuses are fully configurable — create the stages your team actually uses, set per-status SLA targets, and reorder them anytime.
Each workflow defines response-time targets (with per-status overrides). Tickets display their SLA state, warn ahead of a breach, and timers can be paused — for example while you wait on the customer.
Any team whose Telegram conversations create obligations: support over Telegram, OFM and creator agencies managing VIP requests, communities triaging member issues, or sales teams tracking post-sale commitments.
Create tickets straight from conversations, put them on a board, and let SLA timers make sure nothing quietly slips.