TeleBoost webhooks let a reply, ticket, or campaign event trigger work in the tools your team already uses. Because your endpoint is public, it must not accept a request merely because it looks like a TeleBoost payload.
This guide is for the person connecting a TeleBoost workspace to an external CRM, n8n, Make, or an internal endpoint. You do not need to recreate TeleBoost's delivery system. You only need a small, well-tested receiving boundary on your side.
In plain English
When you connect TeleBoost webhooks to your CRM or automation stack, your receiving endpoint should verify the TeleBoost signature against the raw request body, reject stale deliveries, deduplicate delivery IDs, respond quickly, and record what happened. TeleBoost handles event signing and delivery retries; your responsibility is to validate each event before it can update a lead, ticket, or workflow.
What you can do
- A reference verification sequence.
- Replay and duplicate-delivery controls.
- Queue and retry boundaries.
- A production readiness checklist.
Verify before parsing or acting
Use the exact TeleBoost headers and verification procedure shown in the developer documentation. Never invent field ordering or verify reconstructed JSON when the signature covers the raw body.
| Step | Control | Failure response |
|---|---|---|
| 1 | Read the raw request bytes | Do not normalize or reserialize first |
| 2 | Extract signature, timestamp, and delivery ID | Reject missing required headers |
| 3 | Check timestamp inside a narrow tolerance | Reject stale deliveries |
| 4 | Compute HMAC with the endpoint secret | Use constant-time comparison |
| 5 | Check delivery ID store | Acknowledge known duplicates without repeating effects |
| 6 | Parse and validate the event schema | Quarantine unknown or invalid payloads |
Separate receipt from processing
- Store the verified delivery ID before changing a CRM record.
- Return a success response quickly so TeleBoost does not retry a delivery you already accepted.
- If your workflow is slow, hand it to n8n, Make, or your own background job after verification.
- Keep failed events visible in the tool your team operates instead of silently dropping them.
- Require an authorized human before manually replaying an event that can send or modify data.
Make every handler idempotent
Networks retry and operators sometimes replay failed workflows. Assume the same TeleBoost event can reach your endpoint more than once. Use its delivery ID as a uniqueness boundary, and make downstream CRM updates conditional on the current state.
A 200 response is not business success
It only means the receiver accepted responsibility. Track queued, processed, ignored, retried, and dead-lettered outcomes separately.
Rotate and scope secrets
- Use a different secret per endpoint or environment.
- Store secrets in a managed secret store, not source code or logs.
- Support overlapping old and new keys during a short rotation window.
- Redact payload fields and authorization material from observability tools.
- Revoke the endpoint immediately when exposure is suspected.
Production checklist
| Area | Evidence |
|---|---|
| Authenticity | Valid and invalid signature tests |
| Freshness | Expired timestamp and replay tests |
| Reliability | Duplicate, timeout, retry, and dead-letter tests |
| Schema | Versioning and unknown-event behavior |
| Operations | Metrics, alerting, reprocessing, and owner |
| Privacy | Minimal payload retention and documented deletion |
How we checked this guide
The checklist combines established webhook and secrets-management guidance with TeleBoost's user-facing integration model. Follow the current TeleBoost developer documentation for the exact headers, signature algorithm, and retry behavior.
Connect your tools
A useful TeleBoost integration should be boring to operate: verified events enter, duplicates do nothing, failures stay visible, and every external CRM update can be traced back to one delivery.
Connect TeleBoost events to your stack
TeleBoost provides signed webhooks alongside its REST API and hosted MCP server, with scoped access designed for controlled automation.
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